30-day returns
You may request a return within 30 calendar days after your order is delivered. To be eligible, the product must be unused, in its original condition, and returned with its original packaging and accessories.
Start a return
Email info@kumeai.com before sending an item back. Include your order number, the reason for the return, and photos or video if the item arrived damaged or defective. We will provide return instructions and confirm the return address.
Items that cannot be returned
- Custom-made, custom-encoded, or personalized RFID products, unless they are defective or do not match the order.
- Downloadable software, SDKs, or licence keys after access has been provided, except where required by applicable law.
- Items damaged through misuse, unauthorized modification, or installation contrary to the supplied instructions.
Return shipping
Customers are responsible for return shipping costs for change-of-mind returns. If we supplied the wrong item, or the item arrived damaged or defective, contact us first so we can arrange an appropriate solution. We recommend using a tracked and insured service because returned goods remain your responsibility until received.
Inspection, refunds, and exchanges
We will inspect the returned item and email you with the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to make the credit visible. We replace items when they are confirmed to be defective or damaged and an exchange is available.
Return address and contact
Do not send a return without authorization. Approved returns are sent to: Kumeai RFID, 5F, Building 3, TianAn Cyber Park, Longgang District, Shenzhen, China. Email: info@kumeai.com. Telephone: +86 755 8887 9158.